Helping My Dad Troubleshoot Tech Over the Phone Was Crazy-Making. This Hidden Apple Trick Spared Us Both.

An older person's hands as they use a laptop.

It goes something like this: You get a text — possibly panicked, likely pleading — from a loved one who needs help troubleshooting a tech problem. Their printer refuses to connect, a text message of their cute grandkid won’t send, their Netflix password “seems to have changed.” You say, “Yeah, yeah, I can help,” because you can.

But you know what you’re in for.



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